What do you do? 

Transitional Moving provides a service that is focused on helping seniors and young families transitioning in their life. They could be moving near their children, rightsizing for their lifestyle, or whatever they need to get to that next stage in their life and enjoy it. I personalize each relocation with integrity, patience, compassion and respect for each of my clients on an individual basis. I pride myself on handling the emotions and concerns of our elders by making this overwhelming experience into a happy one in their new home. 

What inspired you to start your business? 

Helping others and having an appreciation for the elderly has been instilled in me since I was young. My grandma died when my mom was only 22. My mom was always helping other older ladies. She would do their housekeeping, take them to church, and get their groceries, so I grew up seeing that role model in my life. She provided these services up until she was 80. The opportunity to start my business arose after I had a long career as an account manager for a printing company. I read an article in a Twin Cities magazine about a senior moving manager and it really resonated with me. It really is my calling. 

What's special about your business? 

I personalize the experience for whatever my clients need. Outside of the traditional packing and unpacking, I can help with more intimate details such as helping the client decide which belongings to keep, what items to give to family, and what should be donated. Sifting through these memories can be a very long and emotional process. I can help the client decide where their furniture will best fit in their new home, hang pictures, and organize closets. If I'm there on the move date, I can be the contact for the movers and take charge of everything. Sometimes just having someone with them for emotional support as the client walks out of their old home for the last time and into their new home for the first time, can be all that they need. 

What have been the high and low points of being a business owner? 

The high points are when my clients say to me, "I don’t know how I would’ve gotten through this without you." It can be extremely exciting to see a happy client in their new space, but on the other side of that there are times when their new places aren’t what they expected. There was one particular move that sticks out in my mind as a low point. One of my clients hired a mover, and the mover held their items hostage. In order to give them their belongings, the mover hiked up his original price. I was in the middle and it was very stressful, to say the least. 

What is your relationship with SCORE? 
SCORE client
What influenced you to seek help from SCORE? 

I was referred to SCORE by someone I knew. I saw the relationship with SCORE as a nine month process. Kind of like a birth. Once the decision was made to start the business, I had to prepare by taking various steps so at the end of the process, I would have a successful and viable business. Every time I met with Darold and the other mentors that he brought in to help me, they coached me on what I needed to get the business going. I was very hesitant. Darold really helped me visualize it and bring it to life. 

How SCORE helped. 

Darold really did a great job of guiding me. He helped me realize there can be a connection between my passion and a business; that my business could be more than just a gig. Darold helped me realize my bravery and being able to say, “I’m Shelley Chamberlin and I own my own business.”

What would you tell a fellow business owner about SCORE? 

SCORE helps you think through the whole process. What do you want your business to provide? They challenge you. They help you put hard numbers together, help you think of different ways of growing your business, and how to realize your goals. SCORE wants you to succeed. They give you advice but never do the work for you. They really do help you give birth to a business, while being thoughtful through the process. In the end I was brave enough to say that I have a business and these are the steps I followed to get here. 

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